Humans are complex, trying and incredible. Put any two individuals together and sooner or later there will be conflict. It’s ok. It’s important. We need conflict. It helps us grow.
Teams need people who are comfortable with differences and can navigate conflict adeptly by viewing it not as something to avoid, but as an opportunity to better understand another human being (and ourselves).
Next time the fight or flight instinct kicks in, try this instead: Invite conversation. Listen. Seek to understand. Search for common ground. Ask questions. Challenge your own perceptions. Identify how you’re contributing to the tension. Acknowledge your fears. Explore your emotions. Be vulnerable. Express genuine care. Get comfortable being uncomfortable. Believe in yourself. Believe in the other person. And believe in all the good (and growth) that will come from resolution.